Terms & Conditions

Booking Confirmation and Contract Formation

A booking request may be submitted via email, the booking form on our website, or an authorized booking platform.

A booking becomes confirmed, and the travel contract is concluded, when Adriatic Kayak Tours (the Organizer) accepts the booking and receives the required deposit or full payment, as applicable.

The Organizer will provide written confirmation of the booking, including the agreed travel arrangements and applicable Terms and Conditions.

The person making a booking on behalf of other travelers confirms that they are authorized to do so and that all travelers have been informed of the applicable Terms and Conditions. The person making the booking is responsible for providing accurate booking information and communicating relevant information to all participants.

Booking & Payment Terms

All prices are listed in Euros (EUR).

Multi-Day Tours

A deposit of 20% of the total tour price is required to confirm a booking. Bookings are only confirmed upon receipt of the deposit.

The remaining balance is due 30 days before the tour start date. Bookings made within 30 days of departure require full payment at the time of confirmation.

In the event of cancellation by the Traveler, the deposit will be applied toward the applicable cancellation fee, as outlined in our Cancellation Policy. The deposit is non-refundable in the event of voluntary cancellation, except where otherwise required by applicable law.

Day Tours

A deposit of 20% of the total tour price is required to confirm a custom day tour reservation. 

The remaining balance must be paid no later than the start of the tour.

Day tour cancellations and refunds are subject to the applicable Day Tour Cancellation Policy.

Payment Methods

Payments can be made by credit card or bank transfer. All online payments are securely processed through the WeTravel platform.

Late or Missing Payments (Multi-Day Tours)

If the final payment is not received by the due date , the Organizer will send a written payment reminder and allow an additional 7 days to settle the outstanding balance.

Late or Missing Payments (Day Tours)

Full payment must be received before the start of the tour. The Organizer reserves the right to refuse participation to any guest who has not settled the outstanding balance prior to departure, without refund of the booking deposit. 

Cancellation fees are calculated as a percentage of the total price of the travel package. The Traveler may cancel* their tour at any time prior to the start date. In such cases, the following cancellation fees** apply:

• 60 days or more before departure: 20% cancellation fee (initial deposit). The Organizer retains the initial 20% booking deposit, while any payments exceeding this amount will be refunded.
• 59 to 30 days before the tour: 30% cancellation fee
• 29 to 7 days before the tour: 50% cancellation fee

• Less than 7 days before departure or no-show: 100% cancellation fee

  *The date of cancellation is the date on which the Organizer receives written notice of cancellation.

  **Cancellation fees are calculated based on the total package price, regardless of the amount paid at the time of cancellation. If the applicable cancellation fee exceeds the payments already received, the Traveler remains responsible for paying the outstanding difference.

  Any refund due will be issued without undue delay and no later than 14 days after termination of the package travel contract.

   

Booking Transfers

Travelers may transfer their booking to another person who meets all participation requirements, provided that the Organizer receives reasonable advance notice in writing. Notice received at least seven days before departure is considered reasonable.

Any additional charges resulting from the transfer will be limited to the reasonable costs actually incurred by the Organizer. The original traveler and the replacement traveler remain jointly responsible for any outstanding balance and applicable transfer costs.

Free Rescheduling

Travelers may reschedule their tour to another available departure date within the same or following season, free of charge, provided that the request is submitted in writing at least 15 days before the original tour departure date.

Rescheduling is subject to availability, and any difference in the package price may apply.

Requests received less than 15 days before departure may be considered on a case-by-case basis in exceptional and justified circumstances, at the Organizer’s discretion.

This rescheduling option is offered as a courtesy and does not affect the Traveler’s statutory rights under applicable law.

Free rescheduling is permitted once per booking.

Unavoidable and Extraordinary Circumstances

Travelers have the right to terminate their package travel contract without paying a cancellation fee if unavoidable and extraordinary circumstances occur at the destination or in its immediate vicinity and significantly affect the performance of the package or the transportation of passengers to the destination.

In such circumstances, travelers are entitled to a full refund of all payments made for the package, but not to additional compensation.

Any other mandatory statutory rights to cancel or withdraw from the contract without a fee remain unaffected.

Payment Processing Fees

Where permitted by applicable law, genuinely non-refundable third-party payment processing or bank charges may be excluded from refunds following voluntary cancellation. This provision does not apply where the traveler is legally entitled to a full refund.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance, including trip cancellation, medical expenses, and emergency evacuation coverage.

Cancellation Policy – Day Tours

In the event of a voluntary cancellation by the guest, the deposit is non-refundable.

If a tour is canceled due to unfavorable weather conditions, guests will be offered an alternative date or a full refund if rescheduling is not possible or convenient.

For safety reasons, unfavorable weather conditions include sustained winds of 15 knots or more, thunderstorms, heavy rain, or other conditions deemed unsafe by the Organizer.

All cancellations due to weather and safety concerns are made at the Organizer's discretion, based on local conditions and forecasts.

This policy does not affect guests' statutory rights under applicable law.

Participation in sea-kayaking activities involves inherent risks. Travelers are required to follow the guides’ instructions at all times and to disclose any medical conditions that could affect their safe participation before the tour begins.

The Company holds liability insurance in accordance with Croatian law. We strongly recommend that Travelers arrange their own travel and health insurance, including coverage for adventure activities and trip cancellation.

Complaints

In accordance with Croatian consumer protection legislation, Travelers may submit written complaints by email to info@adriatickayaktours.com or by post to the following address: Lastovska ulica 40, 10 000 Zagreb, Croatia.

The Organizer will acknowledge receipt of the complaint in writing without delay and provide a written response within 15 days of receipt, clearly stating whether the complaint is considered justified.

These Terms are governed by the laws of the Republic of Croatia. Any dispute that cannot be settled amicably falls under the jurisdiction of the competent court in Zagreb.

These Terms and Conditions are subject to change; the version valid at the time of booking applies.