Terms & Conditions

A booking becomes binding when the Company receives a written confirmation from the Traveler (via email or booking form) and payment of a deposit.

The person making the booking confirms that they have the authority to accept these Terms on behalf of all persons included in the booking. The contract is concluded between the Company and the Traveler upon confirmation.

Prices are listed in Euros (EUR).
A deposit of 20% is required to confirm multi-day tour bookings and must be received within 21 days of the reservation.
Final payment is due 7 days prior to the tour start date (Multi-day tours).
A deposit of 20% is required to confirm day tours reservations.
Payment is accepted by credit card or bank transfer.
All online payments are securely processed through Monri WSPay, in accordance with PCI DSS standards using SSL encryption and TLS 1.2 protocol.
Minor currency conversion differences may occur based on your card provider’s rates.

Cancellation fees are calculated as a percentage of the total price of the travel package. The Traveler may cancel* their tour at any time prior to the start date. In such cases, the following cancellation fees** apply:

• More than 60 days before the tour: full refund (0% cancellation fee)
• 59 to 30 days before the tour: 50% cancellation fee
• 29 to 15 days before the tour: 70% cancellation fee
• 14 to 7 days before the tour: 80% cancellation fee
• Less than 7 days before the tour / No-show: 100% cancellation fee
• *The date of cancellation is the date on which the Organizer receives written notice of cancellation.
• **excluding non-refundable third-party processing and transaction fees (e.g. payment gateway or bank charges)
• Considering that the contract is concluded at a distance (via the internet) and in accordance with applicable legal provisions, the Traveler has the right to withdraw from the package travel contract within 14 days of its conclusion, without providing any reason.

The Traveler may transfer their booking to another person up to 7 days before the tour, provided the replacement meets all participation requirements. Administrative fees apply.

The traveler has the right to terminate the package travel contract before the start of the package without paying any termination fee in the event of unavoidable and extraordinary circumstances occurring at the destination or in its immediate vicinity, which significantly affect the performance of the package or which significantly affect the transport of passengers to the destination.

We recommend purchasing cancellation insurance.

Participation in sea-kayaking activities involves inherent risks. Travelers are required to follow the guides’ instructions at all times and to disclose any medical conditions that could affect their safe participation before the tour begins.

The Company holds liability insurance in accordance with Croatian law. We strongly recommend that Travelers arrange their own travel and health insurance, including coverage for adventure activities and trip cancellation.

Pursuant to Croatian consumer-protection legislation, the Traveler may file a written complaint by email to info@adriatickayaktours.com. We will confirm receipt of the complaint without delay and respond in writing within 15 days of its receipt.

These Terms are governed by the laws of the Republic of Croatia. Any dispute that cannot be settled amicably falls under the jurisdiction of the competent court in Zagreb.

These Terms and Conditions are subject to change; the version valid at the time of booking applies.